You, too, can share your testimonial with us of your experience at our Hotel & Restaurant. Please Email Us with your story!
What our guests are saying about us:
"This heritage boutique hotel has features that make you feel at home. Each room is tastefully decorated with a fireplace and free wi fi and breakfast are included. An excellent choice for the business traveler as location is very proximal to transit and the downtown business core."
"We would like to extend a hearty thank-you to you and your amazing staff for making our special day memorable with professionalism and courtesy. The guests commented that the food was excellent and service was attentive. Our guests were left with the impression that the Union Bank Inn was indeed the perfect location for our reception."
"What can I say. The Union Bank Inn is a gem. Many. Many. Many... Thanks"
- Paul, Guest
"What a wonderful hotel! Your employees are so professional, courteous, and friendly. Your Front Desk Agents were so helpful with our many questions and requests during our stay"
- Manuel, Guest
"Since the first time we met with Kristina Freiburger, the sales and catering coordinator, to inquire about the venue for our wedding up to our wedding day, she was simply outstanding. She was always there with a smile to help us resolve any problems that arose. She went above and beyond the call of duty. The other staff were also very helpful and accommodating. We highly recommend Union Bank Inn for any special event. You will not be disappointed."
-Liette and Lawrence
"I've stayed at Union Bank Inn TWICE within a year for business reasons. Union bank Inn is the only hotel that my company book staff and executives for GOOD reason. Very beautiful hotel with a unique and interesting approach at hotel stays. I've stayed in both the heritage and also contemporary side, I myself prefer the contemporary. Heritage side you can have different "showcase" of hotel rooms that are all designed differently from one another - very interesting! Guest are greeted with Cracker, cheese , grapes, olives and wine every day! Fire place is a nice added touch. Beds are comfortable and rooms are clean. Front desk is accommodating and if you have any issues, they deal with it right away. Would HIGHLY recommend this hotel to anyone, business or pleasure! Great job Union Bank Inn."
"Thank you again for providing such a welcoming & comfortable experience at the Union Bank Inn. All of your employees are well trained in Guest Service & pleasant to deal with."
- Isla, Guest
"Congratulations on your training and hiring methods. I did not see one person of your staff during our four days who wasn't friendly and professional. Superior service all around"
- Jenna, Guest
"We had our wedding ceremony and reception at the UBI on August 2, 2014.The service was second to none and the staff anticipated our every need. We had some issues with products we brought in (vases cracking) but even though it was not her issue, our Wedding Coordinator Kristina saved the day! She even pre-ordered grilled cheese sandwiches (a custom order on a Saturday when Madison's Grill is closed for lunch) to ensure that the younger members of our wedding part were fed prior to walking down the aisle.The hotel staff was also very quick with the room turnaround which allowed myself and my fiance to review all the table cards and settings to ensure that we had exactly the event that we imagined.I would highly recommend the UBI and Madison's Grill (their attached restaurant) for any other weddings or celebrations."
"Love staying at your hotel, its clean, quiet and convenient, and the level of service is unsurpassed."
- Bethany, Guest
"As a regular client of your establishment, I thought this morning of taking a few minutes to provide you with some feedback ... once again, my stay at the Union Bank Inn was an agreeable one. I would like to underline the professionalism deployed by the staff whether it is at the reception at check in and out times and throughout my stay or in the dining room at breakfast in the morning where I was welcomed with a warmth and greeted with a smile topped with wonderful service and finally the staff providing the excellent service during our meetings."
- Krista, Guest
"Everything was perfect from the moment our group stepped into the hotel to the time we left. The staff was friendly, the room was amazing and the food was terrific. We will certainly be recommending your Inn to our associates, friends and colleagues."
- Courtney, Guest
"Year after year we look forward to visiting Union Bank Inn for our anniversary. The hotel is charming, unique, pristine, quiet and welcoming. Our room was very comfortable and well appointed. The in house restaurant, Madison's Grill, is always a treat. The food, ambiance and service are impeccable."
"Outstanding is all I can say for the people we had contact with."
- Curt, Guest
"We were very impressed with the facilities and services provided throughout our two day session. It was great to have personal attention available at all time and all the staff was very attentive. We were delighted with the rooms and service."
- Marc, Guest
"So impressed with the level of care shown by the whole team. Congratulations."
- Jennifer, Guest
"Everyone is so friendly and remembers who you are and takes the time to treat you feel like you are important and in this day and age that is very special!!!"
- Martin, Guest
"Room was smaller than those in modern high rises, but it was cozy, comfortable and well decorated. I particularly liked the high ceiling. Complimentary white wine and cheese waiting for you for the evening. Nothing special about the cheese as it was any packaged one from the supermarket. The white wine was very good - crispy and fruity. Front desk staff was very polite, helpful and courteous. Complimentary breakfast was in the Madison Grill in the same building and was any 1 item from the menu - can't have a better start for the day."
"In August 2014, we held our wedding at the Union Bank Inn. We also stayed in the hotel, which reminded us of the many boutique hotels we have stayed in around Europe. The service over the entire weekend, the food in the restaurant and the staff were exceptional! The wedding was so well supported and they took care of the bridal party incredibly. The day was spectacular thanks to the the staff and all their support and care. It was so extremely beautiful in both the Giverny room and the Devonshire room. This made for a very relaxed and happy bride :) I cannot say enough good things about the hotel and their staff. I was so so pleased. All my guests who stayed in the hotel were equally impressed. Those who came from france were thrilled with the french speaking staff, and those from the rest of Europe were impressed with everything at the hotel. Thank you thank you thank you....."
"As the MC, I noticed everyone having a wonderful time .. dinner was fabulous as always, the service was terrific, the room was decorated beautifully .. and the celebration was a major success . The Martin's couldn't have picked a better location for such a memorable and meaningful event! "
- Seanna Collins
Host - Global Edmonton
"As some who travels weekly about 48 weeks out of the year, I have to honestly say I look forward to staying at the Union Bank Inn. The rooms are comforting and clean. The special treat each night is delightful. Thank you for another great trip to Edmonton."
- Kathy, Guest
"I just wanted to send a note to say thank you for all your assistance with respect to our meeting and dinner last night. The food was exceptional, the service was A-one, the set up and arrangements were all we could ask for.
The Union Bank Inn outdid themselves. It was by far the most memorable AGM evening experienced by our Company. Thank you again and please extend our thanks to the Chef, Our Server - She was tops - and the servers and personal who set up the meeting room."
- Abbey Lane Homes
"Everything was absolutely perfect. We had such a great time, and all of our guests were well taken care of. The food was also amazing."
- Alana & Jared
"Thank you for all your help. It was so great, everything couldn't have turned out better. Your banquet staff were amazing. Everyone could not say enough good things about the food, service and venue. Thank you so much!"
- Alison & Matthew
"We have been to Madison's a few times now, for supper and for lunch and for the New Year's Eve special 6 course menu. As always, the setting is beautiful, service is spot on, and the food was delicious."
"Thank you so much! Cory and I couldn't be happier with the way our day turned out! Everything went so smoothly, and was exactly as we had wanted it. Everyone loved the food (especially the sliders and crab cakes), and the champagne punch. The staff were wonderful and did such a great job with everything! I also want to give you a huge thank you for the great job you did with everything. You were wonderful to work with, and made planning our wedding that much more simple. I would plan another event with you in a second :) Thanks again!"
- Carol & Cory
"I just wanted to send out a quick thank you note to you and your staff. We had a great time and it was very memorable for everyone. I also wanted to thank you specifically for being so accommodating with us trying to organize this from out of town and for your patience with our high level of disorganization up to the last minute. I would be more than happy to recommend the Union Bank Inn for any upcoming events that my friends and colleagues might have in the future."
- David & Kellie
"Brett and I want to bow our heads to the most perfect day we could ever have imagined. We thank you for creating this special day and for your gift and letter. I can't recommend the UBI enough to family and friends. Once again, thank you and to all of the UBI staff for a memorable experience. "
- Derek & Brett
"On the whole, we and our guests were very impressed with service provided by you and your staff. The venue and our suite looked great, things ran smoothly, and the servers were fantastic. We would also like to tell you how appreciative we are for your efforts leading up to the big day - you are wonderfully organized and accommodating, which made planning the wedding quite painless! Everything was amazing and we wouldn't hesitate to recommend you to our friends!"
- Kandice & Cole
"Everything was perfect! All our wants and needs were taken care of immediately and with an eye for detail. In short, we couldn't be happier with the service provided. You and your staff are to be commended, and we would recommend you to anyone asking, at any time."
- Kira & Josh
"The day was absolutely amazing! It was way more than I expected. First of all, I want to say a big thank you to you Christa for your guidance and assistance with all the details for the wedding. I appreciated your quick responses to all my questions - there were many - and you were always soooooo helpful. THANK YOU! The staff at the Union Bank Inn were unbelievable - from the front desk staff, to the servers, to the individuals setting up. Very professional, polite and helpful. Everything was absolutely perfect. The room looked spectacular and the meal was amazing. The guests loved everything and so did we! The Union Bank Inn really made this wedding so thank you! I'm sure we'll be back for our first anniversary."
- Lea & Diego
"The event went very well. The room and set-up were just what we were looking for - perfect for encouraging people to mix and mingle. Please give our compliments to the chef as well, the food was delicious! (The corn fritters were a real hit) You were a pleasure to deal with while planning this event. Thank you for making it so easy and ensuring that everything was set up accordingly. The banquet and bar staff were also very pleasant and accommodating. We look forwarding to partnering with the Union Bank Inn again in the future."
- Legal Aid Alberta
"Thank you so much for all the work you and the staff did for us. We had a wonderful day and all your assistance, the staff at the hotel was absolutely wonderful. Our expectations were not only met, but went way beyond what we had ever imagined, so I can't thank you enough. The room looked so elegant for both the ceremony and the reception. We had so many comments from the guests on how beautiful the room looked. All the guests commented on how good the food and the service was from the staff. The cocktails in the Devonshire Room between the ceremony and reception were really well received and again, the staff was so accommodating and great to work with. The Saturday night family dinner in the Library was excellent. All in all we had a wonderful, memorable time and thank you so much. We will be looking forward to celebrating many of our anniversaries at the hotel!"
- Luanne & Todd
"Our wedding reception experience at the Union Bank could not have been more perfect. Everything went flawlessly from the organizing to the decorating, to the exquisite service. Our guests continue to remind us of how lovely it was and many have told us that it was the most beautiful reception they have ever attended. One of the most helpful parts of the execution for us was having everything set-up. Although we had carefully chosen our decor, the Union Bank ensured that it was just as we had envisioned. Taking a moment in the Giverny Ballroom prior to the guests arriving was something we will never forget. It was like a dream come true. The food was decadent and served with a touch of class. We will never forget our wedding day and how special our experience at the Union Bank was. Thank you--you have an incredible team and will be recommended continuously."
-Marcey & Gregory