sections – Union Bank Inn

Google Rating

4.4

Based on 291 reviews

Union Bank Inn

4.4

Chris A.

00:46 21 Jan 21

Great spot to stay

Nick G.

03:01 30 Dec 20

Very nice rooms and exceptional customer service! We can't wait to come stay again once the restaurant is open!!!

Jungeun L.

01:38 20 Dec 20

Very good and excellent services.Very cozy and comfortable accommodation.

Kat A.

21:30 13 Dec 20

Love the atmosphere, service and breakfast here.

Catherine M.

17:29 26 Nov 20

This place is absolutely beautiful! The staff were so friendly and helpful especially Azza. The rooms were large and beautifully decorated with a fireplace and the bed was extra comfy. The restaurant is lovely and has a wonderful ambience. My husband and I really enjoyed the six-course meal and the wine pairing. Everything was delicious and well-presented. We will be back and would recommend this Boutique Hotel as an absolute must for anyone who wants to be downtown in Edmonton.

John R.

23:47 22 Nov 20

My wife and I went for an anniversary get away. Excellent customer service beautiful rooms. Even with the covid restrictions it was an oasis.

Sean K.

19:36 16 Nov 20

My wife, & I stayed there for one night on my 50th Birthday last night. We were booked In the older side facing downtown Jasper Ave, they upgraded us to the contemporary king size suite. This suite is so amazing. The ensuite bathroom is unbelievable. Will definitely be back.

Vicky V.

00:13 12 Nov 20

James S.

17:10 06 Nov 20

Hotel itself is great. The rooms are very cozy and you get wine and cheese when you arrive. The breakfast is amazing and included. The one thing I did notice were the front desk staff, who were friendly, but some not wearing masks. I am not sure what the policy is in Edmonton, but it seemed very strange to me that not all staff were in masks. Other than that, a great experience and we will definitely be back.

Mitchell S.

04:26 25 Oct 20

Ruby C.

17:12 03 Oct 20

Dreena

19:00 09 Sep 20

Erika L

03:03 26 Aug 20

We got married at the Union Bank Inn on August 22, 2020. I cannot say enough amazing things about our experience with them! We planned everything within a few months as we had to downsize and rebook our wedding due to COVID. Our event coordinator, Graham, was an absolute pleasure to work with! He was so accommodating and took everything we said into consideration! They planned such an amazing day for us! The set up of the room was STUNNING! They made the whole day flow so smoothly and the food was DELICIOUS! We got so many compliments from our guests about how much they loved our wedding! And we had an amazing time too! Not to mention there were some great places within walking distance for photos which was great! We also spent the night in the hotel, which was absolutely gorgeous and very clean. The breakfast in the morning was so delicious! I would highly recommend the Union Bank Inn as a wedding venue, just so beautiful and amazing staff, couldn’t have asked for a more perfect wedding!

Yana K.

17:41 25 Aug 20

Great food for room service

Chad D.

16:23 23 Aug 20

We stayed on the Heritage side of the hotel. The room was a bit disparate from the advertised photos, but I'm confident much of this has to do with the extra strains placed on staff because of COVID. Two advertised items were also missing from our deluxe room: a mini-fridge and bathrobes. The room's are a tad dated, which is to be expected, especially on the heritage side, but the bed is comfortable, albeit with sheets that were a little rough. I've been in buildings equally as old in downtown Edmonton, and they haven't been nearly as well kept as the Union Bank Inn.To justify the 5-star rating, I've taken into account the exceptional hospitality of both receptionists I dealt with. Each staff member I greeted performed with decorum and was pleasant in their interactions with me. The wine and cheese in the room is a welcome touch and the breakfast at Madison's Grill is a great way to start a morning. The central location is ideal as is the overall cleanliness and appearance of the building. I had no issues thinking that things were not sanitized. Our room was also discounted as part of a promotion.Overall, this is a lovely place to stay in downtown Edmonton, and it is worth the experience.

Mirinda H.

23:30 26 Jul 20

Four stars.Upon arrival we were not sure where to park or what the ramifications of parking were. The hotel charged us$60.00 to park for two nights...No one helped us bring in our luggage as we navigated a barrage of transient individuals.Overall the service was good. Food was mediocre. First night the meal was spot on. Steak was cooked to perfection. Second night the chicken was over cooked and the braised ribs were lacking...Room was clean. Social distancing minimums were apparent yet we didn't feel comfortable settling in until we had thoroughly sanitized the room.The bath tub wasn't as clean looking as we had hoped. But they sure did have fuzzy soft housecoats.We would stay here again but venture out for meals and find our own parking.

Joel H.

23:37 12 Jul 20

Great place to stay with lots of character and friendly staff.

Christine W.

20:12 11 Jul 20

Wow ! This hotel ticks all the boxes . The absolute best of our vacation. Definitely coming back ❤️

Shawn D.

14:11 02 Jul 20

Excellent experience. Great room and really good service and attention from staff. Very quiet and comfortable. Restaurant was very good and is now my Edmonton favorite.

DavidKelsey W.

02:35 01 Jul 20

Dale S.

18:05 29 Jun 20

P K.

16:47 21 Jun 20

It was nice to be back in a lovely Heritage room and dinner at Madisons was delicious!

Gurjeet S.

04:43 11 Jun 20

Carlyn F.

10:49 08 Apr 20

Stay away from this hotel. We had to be moved because our room only has one curtain. Both rooms smelled of feet the carpets were not clean. The hallways were quite dirty and run down. The manager is incredibly rude. When we left they accused us of smoking because they found ash on a filthy alley windowsill, so they charged my card an extra 339.00 I'm sti in dispute. Do yourself a favour and stay away this place is a, dump and a scam.

Darling W.

15:17 12 Mar 20

Lovely

Dave F.

03:24 11 Mar 20

Parking was bad. The vent blew air on me the all night. Sign on wall said not to touch fan. Room service was good.

James P.

19:15 10 Mar 20

Great boutique hotel. Friendly staff, great free breakfast for hotel guests, wine and cheese delivered to room every night, great rooms and a very decent rate.

MandM G.

10:45 09 Mar 20

Rylan O.

03:05 07 Mar 20

Scott S.

18:38 05 Mar 20

Nice rooms restaurant fan in room bit loud.

Edralin S.

02:25 01 Mar 20

brittany N.

18:28 29 Feb 20

Mark C.

16:28 28 Feb 20

Terry R.

02:01 22 Feb 20

An enjoyable stay with this boutique hotel, complementary wine with cheese and fruit in room upon arrival was a welcome touch. Courteous professional service from desk clerks and restaurant wait staff. Full meal service breakfast menu included, also a pleasant surprise. Finding their assigned parking access off the alley requires a trip around the block to find it. Heritage premium room had a cozy fireplace with antique furniture.

Matthew K.

20:27 17 Feb 20

Have stayed there many times. Last stay was in 508. Not their best room. View is bad, shower had very little volume, fan is loud, closet door was wonky. Staff is fantastic, restaurant is very good. Will be back, just not in 508.

Erick M.

03:52 15 Feb 20

Crizza A.

01:27 12 Feb 20

K R.

16:04 04 Feb 20

We stayed here for our 10 year wedding anniversary and it was amazing. From the moment we walked in to the time we left we couldnt of asked for a better romantic getaway then the one we had. They upgraded our room free of charge and allowed us to check in early. The woman at the front desk was incredible kind and helpful. The complimentary wine and cheese was lovely and they added chocolate covered cherries which were delicious. The bed was very comfortable and we had a restful sleep in the gorgeous, clean, beautifully decorated room (We stayed in the heritage wing). The breakfast the next morning was delicious and the service was top notch. We will definitely be back and will recommend this place to whoever is looking for a romantic getaway in the city. I'd give them 10 stars if I could. Thank you for a memorable anniversary!

Alyshia A

13:41 03 Feb 20

I was really impressed with my first stay here - it was quiet, incredibly clean and the staff were amazing - very friendly and professional. Will definitely be staying here again in the future.

George A.

04:52 03 Feb 20

Good food great service. Booked a private dining room , great for board meetings

Garry W.

07:37 31 Jan 20

Location location,value great breakfast included,

Dirk J.

02:06 28 Jan 20

Pete S.

18:53 27 Jan 20

By far tye best hotel i have ever stayed in. The staff was very polite and proffesional and always willing to help. It was a clean and by far the most well set up place i have ever stayed. I would reccomend tgis place to any one. The price was also so reasonable.

Alex W.

04:34 22 Jan 20

Our go to for short work trips! Love the care and attention to detail of each room and the fireplace is a plus not to mention the jetted bathtubs! The rooms are super cozy and don't have a single bad thing to say! Best part is coming back to the room after a long work day and seeing the glass of wine, crackers, cheese and grapes ready for you all complimentary! Also, don't miss the breakfast it's amazing!

M C.

22:03 19 Jan 20

Union bank inn went beyond my expectations. I decided for my birthday to have a night away, and it could not have been better. It started from the fact that every message I sent was responded to quickly. Then when I checked in I recieved not only the complimentary wine and cheese but a surprise birthday card and chocolate covered cherries with a personal message. I ordered some wine and the gentleman who brought it was kind and had some great suggestions for dinner. Next when I got home from dinner I really wanted a a hot chocolate, and even though the restaurant was closed (unknown to me) they made me one. Then they allowed me to have a late checkout. And if that was not enough the next day I had a lovely breakfast. To top it off the room was cozy and elegant, the bathrobe luxurious and the staff was amazing. The union bank inn went well beyond what I hoped for, and made me feel truly special. I would recommend this true gem to anyone. Thankyou to everyone, and while this was my first visit it will definitely not be my last.

Klaus D.

00:57 03 Jan 20

Unbelievable service. Very friendly staff.

Don K.

08:34 23 Dec 19

Sketchy area of town. DO NOT go out after dark

Crystal S.

19:05 22 Dec 19

We came for a one night stay for our anniversary. The room was spacious, clean and they have wine and cheese waiting for you. Small added touches are lovely. Bed very comfy.We are at the restaurant for supper. We had the hen and seafood pasta. Both were delicious. Cute place. We had breakfast there as well. Salmon eggs Benny exceeded my standards. All the people we talked to were great. They helped us find parking too. Very busy downtown due to Christmas parties. Would stay here again.

Jared F.

04:09 19 Dec 19

If you get the chance to stay in this quaint hotel make sure that you book a room on the heritage side. We were blown away with how beautiful the room was, how comfortable the bed was and how wonderful the staff were. The person working the front desk welcomed us and took his time on instructing us on some of the fundamentals of this hotel. He also made a wonderful suggest for breakfast the following morning. Thank you for being one of a kind and making our stay perfect.

Michael B.

22:32 13 Dec 19

Nice rooms!

Lisa M.

00:23 12 Dec 19

Yvan M.

21:56 05 Dec 19

Te facture 250$ de frais pour smoking policy bien sure 4h apres ton depart. Et surtout que moi et ma. Femme sommes. Non fumeur.... Hotel. 2 etoiles sans plus... Odeur dans la chambre... Dejeuner et diner tres ordinaire et hors. De. Prix...

cloture M.

21:50 05 Dec 19

Soyez prudent ce sont des voleurs ils vous chargent 250$ de frais pour avoir fumer dans la chambre le seul problème es que nous sommes non fumeur chambre sale et puante. Déjeuner hors de prix pour rien dans l'assiette... Douche minuscule avec pomme fe douche au nombril.... Dans le fond du petage de broue hotel 2 etoiles pas plus

Shane A.

04:23 27 Nov 19

The room, staff, restaurant, and ambiance are all really nice, but downtown Edmonton is getting a little rough for the average person who is coming back to the hotel in the evening. Not to scare anyone away, but it is a little daunting at times when they are yelling at each other or at you and bothering you to give them stuff or buy drugs

O'Neil

17:16 10 Nov 19

Room was cosy and warm. Had a elegant feel to it and fireplace was a nice touch to give the room a warmth. Bed was a little soft but still nice. Shower was good with lots of warm water. Bathroom was actually very spacious. Staff is friendly and helpful. Free breakfast included in the main floor restaurant. Had the eggs Benedict and were very yummy. Would stay again. Price for room was fair. Had the queen sized bed.

Bex P.

23:22 14 Oct 19

Serge S.

18:49 08 Oct 19

Beth R.

01:08 05 Oct 19

Ray F.

01:22 30 Sep 19

Excellent

Vikesh G.

04:24 23 Sep 19

Rossopher R.

15:04 09 Sep 19

Katie C.

00:04 08 Sep 19

Jeff

23:46 04 Sep 19

Corbin Fadi T.

16:24 02 Sep 19

I recommend Union Bank Inn, Edmonton, Alberta - CanadaFabulous service .Outstanding .

Nerida H.

04:16 01 Sep 19

My fav hotel ever

Don C.

04:56 30 Aug 19

Greg C.

11:32 26 Aug 19

Excellent.

Troy V.

00:47 24 Aug 19

Carol D.

04:13 20 Aug 19

A little gem in downtown Edmonton, convenient to major attractions. The breakfast was excellent, as were the staff. The Heritage rooms have unique character and details, the contemporary wing is modern and stylish. Would definitely recommend.

Sherill C.

22:21 17 Aug 19

Hassan I.

21:35 16 Aug 19

Sam H.

04:08 16 Aug 19

Clean hotelFriendly staffVery good location

Grady Z.

05:52 11 Aug 19

Chrystal T.

23:24 09 Aug 19

Fantastic stay unique hotel and supreme breakfast!

Christine H.

06:02 08 Aug 19

I unfortunately had the displeasure of speaking to someone at the Union Bank Inn and experienced the rudest hospitality industry worker I've ever dealt with. I work in the event industry and deal with many hospitality professionals and have never had an experience like this. Atleast at other hotels if they are clueless and can't figure out how to help you, they try and be polite about it.I had booked a room here and had to cancel it and then found out a family member had secretly covered the room cost as a surprise, so I wanted to speak with the hotel on rebooking and making this unique situation work. When I spoke to the Inn about making this work so we could still have the experience, the woman I spoke to talked down to me like I was a child, used industry jargon, literally laughed AT me for trying to clarify my predicament, interrupted me when I tried to speak, and flat out refused to work with me on solving the issue. After 5 minutes on the phone with this woman I had completely changed my mind about giving the Union Bank Inn any money and will not ever stay here nor support it in any capacity.I cannot believe this hotel has people like this working in a customer service capacity; I was not valued whatsoever as a guest and have never been made to feel like I was so bothersome. Perhaps the employees who work during the day are more polite but this person has ruined this hotel for me, a hotel I had always looked forward staying at.Please don't support a business with such horrible customer service practices and stay in another lovely establishment available in the downtown core of Edmonton.

Russell van der V.

00:51 08 Aug 19

It's hard to put into words itself! You step through the door to most of the four & five star hotels, and your great by friendly staff! At Union Bank Inn, nothing! Hardly anyone there except the clerk sitting behind the counter, playing with his cellphone!

Philip S.

12:59 07 Aug 19

Fantastic hotel in a close location to many Edmonton attractions and good food options. The included breakfast was absolutely top notch and the rooms were clean and quite large. The bed/pillows were great and the bathrooms were similarly excellent. The only slight downside is the park next to the hotel has less than optimal clientele so be aware of your surroundings. We were never bothered by anyone.

Sunshine F.

09:25 02 Aug 19

Stuffy hotel with the front door entrance wierdly on the side of building

Robert L.

17:41 30 Jul 19

AWESOME place super friendly and went above and beyond. Rooms were amazing

Eduardo R.

21:00 23 Jul 19

Mary S.

21:32 17 Jul 19

Excellent service

Jo-lene C.

01:13 17 Jul 19

Lindsey L.

20:45 15 Jul 19

Wonderful hotel by the river and walking distance to many attractions! My husband and I stayed here and the room was amazing, the room service and restaurant were amazing. The staff all around was amazing. Thank you!

Nate D.

05:12 13 Jul 19

Beautiful hotel with a rich history

Glen K.

22:15 10 Jul 19

Absolutely great facility. Very friendly staff and kept up extremely well with a great location and great variety to their food menu. Look very much forward to staying there again. Very pleasant experience!

Corinna S.

19:02 07 Jul 19

Such a beautiful Hotel, very well maintained.

Chad G.

10:48 07 Jul 19

Tash D.

09:28 11 Jun 19

Melinda H.

19:27 10 Jun 19

Excellent stay. We stayed in the contemporary wing in the Presidential suite. The room was beautiful and so clean. The complimentary wine and cheese were a nice addition. The bed and pillows were the most comfortable we’ve slept on. Fabulous complimentary breakfast in the beautiful restaurant. Friendly and courteous staff. We met one of the owners on our way out and she was very personable. We will definitely be staying again! Next time we will try the historical wing😃

Marie G.

06:45 05 Jun 19

I have been travelling my entire life and stayed from youth hostel to 5 star hotel, but I was never so disappointed. This hotel us disgusting, old and cheap wanting to look a boutique hotel. I cannot believe al those reviews saying it is a quiet hotel, that’s not true. Extremely noisy from borh inside and outside. Smells horrible, bathroom is so tiny you do not have place to put anything. No counter. Tiny room so dark and depressing. When I switched on the light in the bathroom, I felt the electricity passing through my hand. If I had time, I would pursue this hotel, I am sure all good reviwes are fake. The bbq smell in the bathroom (towels smell like that) make me throwing up.please avoid thid hotel, it is a nightmare. However staff is very nice.

Rick C.

19:34 19 May 19

Charlene T.

18:34 19 May 19

Bob H.

03:56 27 Apr 19

Really nice, comfortable type place Great food and pleasant staff.

Alana R.

23:17 24 Apr 19

Charles L.

00:34 17 Apr 19

Harry K.

15:39 30 Mar 19

Never been there but Google spy ware is still not that good. All hail the thought police.

adrian C.

00:56 28 Mar 19

Joe D.

20:00 26 Mar 19

Other then getting blamed for stealing tools at 3am or corned buy a fake Frenchmen who was trying to make sexual advances in me in front of my wife . But other then that it was ok ..... two the two lady's of the front you guys were good thank u

Tracy N.

22:28 17 Mar 19

Lovely place. I stayed in a contemporary room that had a fire place, fridge, large flat screen TV and coffee machine. My rate for the night included a wine and cheese plate sampler that I enjoyed as a late night snack. The staff were all incredible! I was able to park in their covered garage. I aslo had a complimentary breakfast included at Madison Grill. The restaurant is very well decorated in purple hues and the food was delicious! I'm looking forward to staying in a heritage room when I stay here again in May. Highly recommend!

Tanay D.

22:11 15 Mar 19

Great service and good breakfast menu

Brian B.

17:28 10 Mar 19

Klump. W.

14:02 20 Feb 19

robert S.

23:02 12 Feb 19

A nice little hotel in downtown Edmonton, very professional staff and great food. Went for my 10 year anniversary and they gave us a complementary room upgrade and were very friendly. Would happily go again!

Ismail K.

17:16 11 Feb 19

Chandrew R.

02:28 11 Feb 19

Yolanda

18:02 02 Feb 19

Adam F.

19:39 31 Jan 19

Beautiful hotel with good food and above average service. Would highly recommend staying on the historical side of the boutique hotel. Great for perspective. They also do a great of optimizing the space they have.

Jennifer F.

18:53 31 Jan 19

This is a wonderful hotel! The rooms in the Heritage wing are warm, inviting, unique, and make your stay memorable. Should you be looking for a wonderful place to host a wedding reception, we can tell you that we had an extraordinary experience twenty years ago and keep coming back.In twenty years of staying here, we have always loved the staff, the high standards the hotel is kept at and the incredible stays. I could not more highly recommend this hotel for a boutique experience, if you can get a room in the heritage wing.Well done Union Bank Inn, keep up the amazing work!!!

Randy S.

17:50 26 Jan 19

Absolutely awesome and nothing short of first class! We will be back to experience another of your beautiful clean, classy and cozy rooms.Thank you as the value is exceptional for the location and the beautiful little park on site.

Stephen C.

03:08 22 Jan 19

The restaurant inside the hotel was a nice place to enjoy a meal. The food was delicious and presented nicely. It is also open almost everyday which is nice when some days a lot of restaurants are closed downtown.

Marius S.

10:43 20 Jan 19

Morgan F.

00:36 18 Jan 19

I love this hotel. I am staying 3 days for business and it's been amazing. The beds are comfortable the rooms are beautiful all of the staff have been incredibly welcoming and helpful everyone has made the effort to remember my name and I have really enjoyed the incredible breakfasts here. I will definitely recommend this hotel to all my colleagues who are having to come here and all of my friends who want a nice place to stay for a treat.

Jenn C.

05:09 12 Jan 19

The perfect location in the heart of downtown.Wine, cheese, crackers and grapes in our room- the perfect treat!Front desk service was prompt, ultra friendly, and super accommodating!The room was clean and modern- continental breakfast was more than expected!Thank you Union Bank; well done!

Kelsey B.

07:33 31 Dec 18

Great wedding venue. Very attentive.

Matthew W.

07:04 23 Dec 18

Everyone was very professional. Ensured our stay was worthwhile.

Scott S.

18:58 06 Dec 18

Really nice ambience. Nice location. Small boutique hotel. Window in room was a little drafty, but gas fireplace more than made up for it. Would definitely stay again.

Andy D.

01:55 04 Dec 18

pen D.

20:07 30 Nov 18

Very nice, clean, friendly staff, amazing breakfast

Marion F.

14:54 27 Nov 18

Mathew L.

21:32 22 Nov 18

Went for dinner at Madison's Grill. The menu descriptions looked promising, however the reality was much below expectations. Presentation was fine, and temperature of the beef and salmon were perfect. However a majority of the dishes lacked proper seasoning. Not enough salt or anything. The salmon was fishy, and the fishiness was absorbed into the risotto. The risotto was described as being a saffron lemon risotto - completely lacked this flavours. Sadly the best part of this meal was the bread, and the panna cotta dessert was decent. As lackluster as this meal was, the service was impeccable and our server was on the ball throughout the evening. Unfortunately, the kitchen needs to up their game as the food scene is rapidly growing in town.

Kirk D.

16:45 14 Nov 18

Fantastic boutique hotel in the heart of downtown Edmonton. Our stay for one night on our 30th anniversary was wonderful right from our checking in till leaving. We stayed in the original Union Bank portion of the hotel and loved it. We stayed in the Chintz room and it was cozy. The ambiance was great and the room was clean and tidy. The complementary wine and cheese was great. I also ordered the bubbles and chocolate and enjoyed it. The experience was lovely and will return for another anniversary in the future. I would recommend this little hotel with a big heart to anyone looking for a unique stay in downtown Edmonton. We also we to the restaurant Madison’s Grill and it was amazing.

Mark S.

03:09 14 Nov 18

Excellent!

Gunther L.

02:56 04 Nov 18

Daunalee Z.

14:11 03 Nov 18

We are from Calgary and love traveling to Edmonton for concerts and hockey games. We decided to try a new hotel, Union Bank, for the Justin Timberlake concert. We booked two nights in an upgraded room. When hearing about the postponement of the concert we immediately called the hotel to cancel our resevation. The girl we spoke to when calling the hotel was defensive and very quickly to not want to help with our situation. We asked if we could at least get a credit for when the JT does return and she get saying call the manager. We tried several times to talk to a ‘manager’ and we either got redirected several times and the girl refused to have him or her call us back. We unfortunately will never use this hotel and continue to use the Westin like previously. Very disappointed with their custome service.

jasontucker82

13:04 02 Nov 18

Didn't get a chance to stay here and won't be staying here any time soon given the poor customer service. We had planned on going to Edmonton for a concert and booked on Expedia. The concert got postponed and so the folks at Expedia called the hotel to see if we could change our dates to align with the rescheduled show. Nicholas at the front desk promptly told Expedia sorry not sorry. And that policy is policy no refund, no modification to the dates. Unfortunate. I understand the discount on Expedia is based on the lack of cancellation but in this case was hoping for some compassion (as has been granted by other hotel chains in the past) to accommodate a date change and not a refund. So if anyone is looking for a place to stay in Edmonton on Nov 4 there will be an empty room paid in full at Union Bank Inn. Be sure to take the soaps.

David A.

02:28 30 Oct 18

I had stayed here for business. Honestly, this was the most expensive and nicest hotel I have stayed in since I travel to Las Vegas! I stayed in the Contemporary side of the hotel which had a lot more historical undertones with the room setup in such way that reminded me of the early 19th century if not late Victorian era. I have a degree in history so I can appreciate the historical touches to the room. However, I would have preferred that the beds be a little firmer because I like that however you cannot please everybody. My only gripe is that they didn't have a fridge in the room.

Cory H

18:59 27 Oct 18

Captain A.

03:09 27 Oct 18

Great hotel and service

Patricia W.

14:36 26 Oct 18

An exceptional place to stay.right downtown with beautifully appointed rooms and excellent food with gracious and friendly staff.

Darryl M.

02:57 23 Oct 18

Save your money .. Some of the rudest people in the service industry.

Paul V

20:04 21 Oct 18

I was looking for information about the restaurant. The website was easy to navigate and provided me all the information I needed to make my dinner reservations

Jeremy T.

15:35 21 Oct 18

Classy,clean and well mannered Hotel anf staff

Danielle

04:07 18 Oct 18

Room was very clean, comfortable and unique. Location is next many great restaurants and amenities. The staff are personal and friendly. Would come back again.

Scott B.

21:50 16 Oct 18

Rooms were awesome, very different! I'd stay there again!

Katrina A.

20:37 10 Oct 18

Patricia W.

14:27 10 Oct 18

Alissa S.

20:07 07 Oct 18

Jordy F

03:07 03 Oct 18

Amazing hotel.!Great staff

Paul G.

02:16 03 Oct 18

A very classy boutique style hotel in the downtown core. The restaurant is beautiful with a very tasteful decor.

Jatin P.

00:37 29 Sep 18

Decent hotel, good location. Not worth the price for me.

Yeg R.

04:07 26 Sep 18

Anthony C.

21:02 20 Sep 18

Jon A.

00:38 17 Sep 18

Beautiful fireplace

Brandon M.

03:19 14 Sep 18

Johann B.

21:53 01 Sep 18

Very personal, not a big corporate hotel where you are just a room.

Michael

23:03 29 Aug 18

Great location. Big room.

Clinton W.

01:45 29 Aug 18

Very nice contemporary rooms and they include a great breakfast each morning.

Gerrit B.

13:03 20 Aug 18

Love it! A downtown inn with class and character!

Shauna D

23:55 16 Aug 18

Convenient location a short walk from the Shaw Conference Center. Enjoyed the complimentary breakfast and nightly wine and cheese. Average room. The only part I didn't enjoy was parking - the hotel has only 10 spaces and they rent them out during the day so you have to pay $20/night as well as $30/day just for parking if you don't leave during the day.

Glen P.

18:25 12 Aug 18

We booked a room at Union Bank Inn as part of a milestone wedding anniversary celebration staycation. We had a great stay. The staff were very helpful and attentive. The food and service at the complimentary breakfast was very good. We stayed in the contemporary wing and the room was very cozy and welcoming. A great experience for a special weekend! Thank you Union Bank Inn!

RUMA K.

20:08 10 Aug 18

This place at Edminton was an awesome place at downtown. There was wine kept in our room as a welcome drink, was very nice after a long drive from Calgary. The rooms were great also the complimentary Breakfast was really tasty. The staff was great and very polite inspite of checking in late at night they were very nice and patient with us. Guided us to the parking lot. I would love to go there again.

Taylor P.

23:12 09 Aug 18

Karen W

06:34 06 Aug 18

Very clean and stylish hotel. Each room is uniquely styled. Not the largest of rooms but the decor more than makes up for it. Complimentary breakfast in the Madison Grill restaurant downstairs and complimentary fruit/cheese platter or wine/cheese. Wi-fi is free, parking is not free. Quite a few restaurants nearby, or can also choose to use their room service (which has quite small portions, especially considering the price).

Daryl K.

22:15 31 Jul 18

Have stayed here a couple of times now and it definitely deserves full 5 stars. The staff is always exceptional and the rooms are very clean, modern and well appointed. Beds and pillows are very comfortable. The little attention to details really set this hotel apart (things like wine and cheese in your room, coffee machine and mini fridge). Parking is located around back but incredibly convenient. On top of all of this, this hotel is so reasonably priced. A la carte breakfast is included in your stay as well! The only small piece of feedback I can offer is to please add more power outlet options to the rooms. (Lamps with a power socket for example would be ideal, or a power bar for the desk). All in all, I highly recommend!

Andrea T.

07:05 29 Jul 18

Brendan B.

05:07 26 Jul 18

Great hotel

Christian P.

04:53 26 Jul 18

Slava Y

01:36 25 Jul 18

Great experience at this hotel!

Michael P.

02:49 23 Jul 18

Nicholas F.

02:39 22 Jul 18

Great vibe

charan R.

03:51 14 Jul 18

Well maintained

Naz K.

00:54 14 Jul 18

It was a great experience

Chris D.

22:24 11 Jul 18

Beautiful hotel and restaurant. Excellent cuisine.

Ewan S.

01:26 10 Jul 18

Decent hotel in good location. Nothing special but t ticks all the boxes.

Fred T.

01:40 08 Jul 18

Great place friendly helpful staff. Really nice restaurant. Good amenities.

Ray C.

14:27 07 Jul 18

Matthew W.

03:21 03 Jul 18

Fantastic boutique hotel. Amazing staff, amazing stay every time.

Branden L.

17:01 23 Jun 18

Cool decor and great a la carte breakfast. Would recommend!

Wyld G.

18:37 15 Jun 18

Clean and very comfortable. I thought bus noise and park next door would be an issue but was such a comfy bed I fell right asleep. Not too soft not too hard. Wine and cheese for free was a great touch. Included a most excellent breakfast, a real one, not one of those bad buffet lines, but made to order real selection in a real restaurant on site. Staff were friendly, efficient and accommodating. Would definitely stay again.

Roy G.

01:18 11 Jun 18

loice M.

06:48 08 Jun 18

I love everything about the place

Robert R.

04:03 04 Jun 18

Great location and a beautiful building. The rooms are a touch small as a result, but they're tastefully decorated in a way that maximizes storage and floor space. Staff are friendly, and always available. The continental breakfast is second to none, at the Madison grill you get to choose any menu option so it's plated and custom to your taste. Great start overall. Love it. Made our anniversary special and memorable!

Claudia L.

00:40 04 Jun 18

Candace R.

08:30 02 Jun 18

Live how the hotel looks, vintage and beautiful and a great team

Rob G.

15:28 30 May 18

Nice atmosphere, nice people/staff. Recommended if looking to stay somewhere that's nicer than an average hotel.

Matthew M.

03:35 29 May 18

Wonderful Sunday brunch. Perfect for anniversaries!

David G.

17:44 27 May 18

Clayton G.

01:35 24 May 18

The hotel staff was extremely friendly. The rooms were clean, modern and quiet. Would definitely stay there again.

Joshua B.

23:36 21 May 18

Nice place

Ryan S.

17:57 19 May 18

Accommodation is very nice, rooms are all different/special in some way. Price is reasonable considering location and quality of rooms. The complimentary breakfast is off the charts good. Only dissatisfaction I had was that they did not mention the fact that parking is NOT included, for the price of the rooms I would hope they would have included this, or even mention it somewhere other than at the front desk.

Chris L

01:14 16 May 18

Service was good, but took a very long time to get our food since a group of 20+ people had ordered before us. Good thing the waiter delayed our order until after we finished the appetizer to place us behind that group. Food was ok though.

Dan B.

03:31 13 May 18

The private room in the restaurant is the perfect size for a group breakfast or lunch meeting. Staff are friendly and attentive.

salif P.

03:02 09 May 18

Brent R.

03:05 05 May 18

Great boutique Hotel experience. Lots of amenities in a great location in the heart of downtown Edmonton. Suites were well appointed and the service was great. We even had complimentary wine and cheese delivered to our suite each evening!

Jonny B.

05:10 30 Apr 18

Decent food, quick service

Nadia G.

15:30 29 Apr 18

Adorable and luxurious boutique hotel in downtown Edmonton. Loved the amenities and the complimentary wine & cheese was such a nice touch! I hope I can stay here again on my next visit to the city.

Toni R.

09:07 29 Apr 18

Fun time

Brett K.

16:33 27 Apr 18

Nice hotel. The Heritage wing has good history and low water pressure.

Penny A.

06:37 27 Apr 18

B P

19:04 11 Apr 18

Ken M.

18:24 08 Apr 18

Amazing culinary and hotel experience!

Clinton C.

15:20 03 Apr 18

Tim W.

20:28 02 Apr 18

I love this little gem. I have been coming to the hotel when in Edmonton for over 18 years and they still do a great job. Parking can be a bit tricky but not impossible. Staff are friendly and attentive and dining room food is alway quality. Great for business. Highly recommend this location

Raj P.

05:13 30 Mar 18

Love this cute boutique hotel. Has an AMAZING manager at the reception. So so so good!!

Tech A.

23:57 04 Mar 18

What's to say it's a bank.

Brad M.

19:43 04 Mar 18

Great location awesome breakfast

Jason L.

04:00 25 Feb 18

Nice place

Ginny B.

07:58 19 Feb 18

Mike M.

15:45 18 Feb 18

Great boutique hotel. Rooms are very clean and the staff are very friendly. Stayed at the hotel for Winefest, and it is a quick 5 minute walk to the Shaw Conference Centre. Madison's Grill never disappoints for a great meal. First time staying at the hotel, and would highly recommend. Complimentary wine and cheese is a nice touch.

Phil C

18:17 16 Feb 18

Excellent Hotel in every respect. Could not wish for a more pleasant place to stay in Edmonton. Quietly efficient, helpful and very happy staff.Recommended!!

John B.

17:15 15 Feb 18

Wonderful hotel. We stayed in the Heritage Room. Loved the old style decor and bed was very comfortable. Complimentary cheese and wine in the room was a nice touch. Breakfast was fantastic

Chrystal S.

17:25 14 Feb 18

Fabulous rooms and friendly, thorough and efficient service.

Clay R.

04:11 05 Feb 18

Anina M.

04:31 03 Feb 18

No parking, public washroom smelt like sewer and leak was roofing.

Daryl K.

04:10 02 Feb 18

Excellent stay at Union Bank. Service was extraordinary, the rooms were spacious, and we'll appointed. Parking was extremely convenient. Will stay again.

D W.

22:03 05 Jan 18

We found the food to be outstanding and the wait staff were excellent. The ambience really enhanced the experience as well. I have been here for both dinner and lunch and on both occasions my expectations were exceeded.

Donald G.

01:04 27 Dec 17

Comfy hotel and right down town

Jarrett K.

05:02 17 Dec 17

Found what I needed quick and easy.

Little S.

03:35 12 Dec 17

Check in was easy and the staff was very nice. Loved the room. It was clean and well decorated. Very cozy.

Matt M.

01:04 12 Dec 17

The food was okay; I don't think the chef was in that night as the were no specials, everything took a very long time to come out, and when it did it was not quite done (chewy pasta, chewy risotto, crunchy scalloped potatoes). Very very nice scallops for the appetizer though, and our waiter was good. Dinner and drinks were very expensive, which we knew going in, but it feels worse when it doesn't live up to expectations. I've been to Madison's in the past for lunch and dinner and it has always been good, so I'll try again, but it will be a while before I do.

Jason R.

16:36 11 Dec 17

My wife and I recieved a wedding gift that was a nights stay at the hotel. The experience was so good and very special that that's what we have now been giving the same thing for wedding gifts to our friends. The website has been a great source of information.

Janine R.

04:35 11 Dec 17

I love this hotel. The rooms are individually styled. It's a boutique hotel, that's first class. It's location is great, in the heart of Edmonton, and close to many imenities.

Charlie H.

21:40 09 Dec 17

Wonderful boutique hotel, stayed one night for a Christmas party. Staff are extremely friendly and helpful. Would have been 5 stars, but if you're over 5 feet tall, using the shower becomes a challenge, and the fun game of "when will you hit the shin breaker".

Mark B.

05:06 15 Nov 17

The brunch at Madison's, the hotel restaurant, was fantastic with attentive service, good food, and fresh ingredients. We've been in the past and had similar experiences and will be back for sure!

Steve B.

17:53 11 Nov 17

Amazing service, amazing staff, room upgrade for a very small mix up, delicious breakfast included with stay. We were very Impressed and will be staying here again.

Thai N.

19:15 10 Nov 17

Great small sized hotel. The front desk check in was very pleasant and took the time to insure I was totally informed about the hotel. Free wine and cheese in my room was an extremely nice touch. I had a full choice of the menu for my complimentary breakfast. Even the issue with the wrong number on my credit card was handled quickly and kindly.

Jenny G.

23:54 03 Nov 17

Stayed for the hockey game..the rooms where beautifully renovated. Defiantly going back

Alan B.

00:06 03 Nov 17

Fantastic Lunch at Madison's at Union Bank Inn

Clayton P.

23:02 24 Oct 17

I only went to the restaurant and lounge! And it was a great time! Food was amazing! And our server was so much fun!

Kim B.

20:52 21 Oct 17

What a wonderful place to stay! Our book club was treated like royalty from the moment we entered the hotel. The staff were friendly and very accommodating. Absolutely a fabulous place to stay!

Justin H.

14:23 01 Oct 17

Food is good. Atmosphere is great.

Nicholas B.

19:02 17 Sep 17

Friendly staff, excellent atmosphere and complementary wine and cheese! What's not to love?!

Brittany B.

15:02 17 Sep 17

My husband booked a night for us to celebrate our one year wedding anniversary. It was very nice, very friendly staff in both the restaurant and the hotel.

Nick M.

14:06 09 Aug 17

Great custom service from the front staff. Location is prime if you have things to do downtown. Complimentary breakfast at Madison grill is a very nice touch. They also provide you complimentary wine and cheese in the evening. Great boutique hotel in Edmonton.

Julie M.

13:37 09 Aug 17

Our room was very clean and spacious, loved the wine and cheese that was left for us, staff was very helpful and professional, and the breakfast that was a included was delicious.

Jack P.

01:18 07 Aug 17

We had a Room Choice and could pick our Room Theme Colour at Reservation time. We were very please with our room and the welcome package. Always nice to stay in a boutique hotel. Thanks for the fun time .....

Jeffrey N.

02:31 30 Jul 17

Great service and a wonderful historic building. We live 6 blocks or so from the hotel, but stayed here as a staycation for our 5th year wedding anniversary. Walking distance from great eateries like Hardware Grill, 104th street, etc. Highly recommend.

Jacqueline

01:07 29 Jul 17

Outstanding service at this hotel.Decor is very nice good breakfast and very peaceful highly recommended for a romantic get away.

Carey W.

05:08 23 Jul 17

Nice rooms and great service all around.

Derek M.

07:34 09 Jul 17

Staff was amazing, meal was fantastic, highly recommend!

Cengiz D.

16:39 20 Jun 17

Small and cozy hotel; they treat you well

John B.

13:41 15 Jun 17

Scott S.

06:39 04 Jun 17

Penny A.

04:34 20 May 17

My favorite Edmonton restaurant by far. Beautiful decor, excellent service that goes above and beyond, amazing and delicious food. Exceptional in every way.

Brian K.

00:07 25 Apr 17

The hotel was very nice. A very pleasant place to stay. Was a little disappointed with the lack of communication by Hotel staff. We were not informed that there was a cost to park until we checked out. We were never given a checkout time, we had to go find it. A little disappointing considering the quality of hotel. Otherwise it was a good place.

Jennifer K.

01:33 24 Apr 17

I was there for a wedding function. The staff were super friendly and helpful to my sister and other family who were also hiring rooms. I would return to spend time in this heritage style inn in the future.

Morgan H.

13:02 03 Apr 17

We went to book a venue for our wedding and the front desk was completely unhelpful. He rushed us through the room without even turning in the lights or opening the drapes. We won't be booking our wedding there despite it being a beautiful room.

Eton Douglas S.

03:38 30 Mar 17

great hotel staff easy access to downtown businesses and entertainment

Andy T.

01:01 20 Mar 17

Awesome romantic boutique hotel. Staff was amazing

Marie T.

03:07 18 Mar 17

Amazing food and service

n M.

21:31 04 Mar 17

Madisons grill. Great service. Main service was cold.

Monica S.

19:45 02 Mar 17

Stayed here a few times, even got married and had reception here. Loved the place until we stayed there after Garth Brooks concert and found a 125 charge for spilling wine on a sheet. It was not much wine but apparently they felt the need to charge for that. I cannot accept that !! I have never had a problem with getting rid of wine stains before when spilled on linens.I also have never EVER been charged from other hotels before !!!Accidents happen!!! I would have hoped to continue to go to this place as it brings back a lot of good memories .But will not be returning due to a charge that i feel was not necessary. For the price of the room you would not think they would cry over spilled wine on a sheet.

Con N.

02:50 27 Feb 17

In town for the Trisha Yearwood World Tour, stayed over for a couple of nights.Great room, complimentary wine and cheese each evening.The location is spot on for restaurants and Rogers Place.The staff are amazing, really helpful and friendly.I'll be back!

Phat N.

05:56 25 Feb 17

Very nice room and super amazing staff, would highly recommend.

Tony W.

03:38 19 Feb 17

The whole booking process was horrible. Stayed twice and both times they screwed it up(looking back on it the people in front of me my first time also had similar issues where they were scrambling for payment because the hotel "could not find it". Booked rooms for someone to see a dying friend and they lost my payment and made the grieving pay. So that was a fun surprise for them to get and rather then call the number that had booked the room they told my guests nothing could be done(this was not true at all). On the other occasion they closed out my account, then came up to my room asking for more money because they had not added omethibg on. What a disaster. The hotel is fine. But what an absolute disaster of these booking were and how poorly they were handled by the staff.

Annette W

13:41 15 Feb 17

Kimberly B.

07:08 15 Feb 17

John O.

10:19 05 Feb 17

Room is nice. Service is top notch. Bed is comfy. Wine is small. The gesture is nice. I would stay again.

Rosalyn T

13:32 24 Jan 17

Cherie P.

01:44 19 Jan 17

Water pressure is poor. Binging a regular customer it seems I am continuously telling them my preferences but I rarely get them. Group rates are more expensive than single which seems silly.

Ryan M.

09:25 15 Jan 17

Great little venue for a work party. Alcohol was a little pricey but great atmosphere and food.

Patricia B.

20:56 05 Jan 17

We had a nice night, the room is lovely in a boutique way. Location is wonderful. Disappointed with the surprise $20 charge for parking the next morning, was not warned about that at all.

Aaron D.

05:50 19 Dec 16

Wonderful venue! Great staff!

CW C.

19:22 16 Dec 16

Robyn O.

00:28 15 Dec 16

Arjun S.

10:05 12 Dec 16

Nice

Denis O.

01:53 02 Dec 16

Great venue.

Phares F.

21:48 20 Nov 16

Great service, beautiful environment, amazing food.

Chris S.

18:34 08 Nov 16

Jackie C.

04:59 10 Oct 16

Small boutique hotel. Overpriced.

bhawna S.

08:37 24 Sep 16

I was there for a meeting.. I like the overall arrangements there

Matt G.

04:50 20 Sep 16

Went for a wedding. It was alright. The microphone was pretty spotty, not sure if it was provided by the hotel or not.

Mike L.

18:05 12 Sep 16

Attended a wedding ceremony and reception. Facility was great, plated Neal service was excellent, and food cooked perfectly. Service was quick and efficient.

Peggy L.

05:07 12 Sep 16

We attending a wedding there today. The food was fabulous and the staff were friendly and professional. Highly recommend!

Vince R.

05:00 11 Sep 16

Always courteous consistent hospitality.

joan C.

20:35 18 Aug 16

John L.

21:30 13 Aug 16

Very nice hotel and food. Staff was friendly

Donna T.

05:17 05 Aug 16

Steak was cooked correctly and tasty. Bread was cold and not that good. Waiter tried to tell us that trout is the same as salmon which is so not true. Desserts were good ans had a good selection of wine.

Adam E.

18:15 31 Jul 16

Helpful staff, clean rooms, not a lot of parking.

Markus A.

13:33 30 Jul 16

Amazing service. Would recommend.

Rob B.

17:31 26 Jul 16

A hotel

Dan C.

01:20 25 Jul 16

Very nicely decorated rooms. The Queen rooms in the Heritage wing are very small, but reasonably priced. Not a problem if your just sleeping here. There was a wedding on so they "upgraded" us to the Heritage wing. Tiny room with a view of a wall. I upgraded us to the presidential suite. It is a terrific room with an ok view. But overpriced in my opinion. The staff was very friendly and accommodating. I just wish they had told me when I called about the wedding. I would probably stay here again because my wife loves how the rooms are decorated. Just make sure and tell them exactly what you want when you make the reservation.

Tyler K.

04:31 03 Jul 16

I went to the restaurant for drinks with my wife. Best service I've ever had.

Kirby G.

03:47 30 Jun 16

A very nice boutique hotel with a few drawbacks. Loved the breaskfast included in room fare and it's very cozy. Every room is uniquely decorated. I had the "Monroe" which was Victorian. I thought the windows didn't do a good enough job at blocking noisy traffic sounds and the bathroom had very little counter space. Additionally, my room had too much furniture for its size. Beyond that, the price, location and comped breakfast make for a great value.

Hodges F.

05:17 29 Jun 16

I really enjoyed the location of the Union Bank in. My visit was actually just to the Gardens and public seating area just outside the Union Bank in. It was beautiful and the grounds were well-kept

Katy B.

18:57 19 Jun 16

Patrick C.

07:18 13 Jun 16

Took advantage of an offer that included a suite upgrade, wine / cheese plate and breakfast included. The room was spacious and comfortable. All amenities were as advertised and no unpleasant surprises. There was nothing over and above our high expectations but they were definitely met.

Kimberly J.

00:40 04 Jun 16

Beautiful vintage hotel

Alex T.

05:19 30 May 16

Nice and cozy location. Can get too warm at times. Smell of gas in hallway due to old furnace? Good place for weddings. Curious to stay here for a night. Reminds me of 1900's Alberta.

Nelson F.

05:33 28 May 16

Nice location, excellent breakfast options

Matthew L.

05:17 15 Apr 16

The rooms I saw had old ruined wallpaper and the whole building smelled of mould.

Shane M.

15:53 12 Mar 16

Very accommodating. Breakfast was okay...first morning the omlette felt microwaved. Front desk staff very friendly.

Darren P.

11:00 22 Feb 16

Unique hotel in the heart of Edmonton. Very comfortable and private rooms. The complimentary breakfast at Madison's Grill is the absolute highlight - a million times superior than any other "free" breakfast at any other hotel in the city.

07:30 16 Feb 16

To tall for the shower if your over 5'8 ft your your to tall

Brandon M.

05:58 30 Nov 15

Excellent location, decent price, stayed in the heritage wing and the air system is quite loud so we didn't have a great sleep.

Andy B.

03:35 25 Nov 15

Ronda P.

08:26 30 Aug 15

The room was tiny, but clean. Unfortunately, the building is not soundproofed at all, so noisy Jasper Ave gets in with full force.The room service staff questioned if I was old enough for the wine and cheese sampler (which is tiny). They should know based on my reservation. Overtime I asked for something, they seemed impatient and rushed me.Madison's was over priced and underwhelming and the waiter was rude. We ordered our food and the bill was delivered even before we got the entree!

Christi L.

13:23 15 Mar 15

Working with Kristina and her staff at the Union Bank Inn was a wonderful experience - everyone was very professional, friendly, and welcoming. They were very accommodating in arranging things just as we wanted them. On our big day we didn't worry about a thing - we had total confidence that everything would go smoothly and be just what we hoped - and it was! Our guests loved the Giverny Ballroom and the guest rooms - such a beautiful hotel. We couldn't be happier with our choice of venue and catering for our wedding - thank you!

Gordon H.

02:24 08 Nov 14

Mike B.

19:58 12 Jun 14

We had a Dealer Council here hosted by AutoTrader and it was a first class event. Food and service was on point and the staff are friendly. I would recommend this restaurant to anyone looking to host a small to medium function.

Michael M.

05:57 04 Feb 11

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Yelp Rating

4.5

Based on 16 reviews