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10053 Jasper Avenue, Edmonton, AB T5J 1S5

Hotel Reservations:
780-423-3600 | 1-888-423-3601
info@unionbankinn.com

Google Rating

4.4

Based on 307 reviews

Union Bank Inn

4.4

James M.

01:15 19 Apr 21

Brian Bords M.

17:23 17 Apr 21

Javed S.

14:29 16 Apr 21

B R

21:16 15 Apr 21

Great stay, comfy bed and very nice room. Moved to the top of my list when staying in YEG

Linda M.

02:57 05 Apr 21

Stayed at the Union Bank over 10 years ago on business and decided to stay for a recent visit to Edmonton. It was even better than I remember and have to say that every one of the staff were exceptional. Our room was lovely and the wine and cheese was such a nice touch.Kevin in Madison’s Grill was top notch. The breakfast was excellent and we were sorry we didn’t get a chance to experience dinner there. This is a must stay hotel for downtown Edmonton and we are already planning another stay as soon as possible. Well done Union Bank Inn!!! So impressed.

Carol B.

14:01 28 Mar 21

Clean, comfortable, tv a bit small, was a great night, ty

Nick W

21:46 27 Mar 21

Christie P.

22:11 16 Mar 21

We have stayed at the Union Bank Inn numerous times, I tell my husband it’s my happy place when I just need a break but don’t want to leave the city.We have always had a wonderful experience, from the moment you walk you in you are so taken care of. The last time we went which was not that long ago, they upgraded our room and left us a sweet note saying welcome back.We had such a wonderful weekend and would recommend to anyone who wants to go to a unique boutique hotel, Union Bank Inn is the place to go!

Ian N

12:42 16 Mar 21

My gf and I loved it here! We'll be back

carmen N.

19:23 13 Mar 21

Friendly and helpful staff, beautiful and unique suites! Perfect location. This was our third staycation since covid started and it is our favourite!! We will be back as soon as possible! The breakfast was amazing and the wine & cheese that was awaiting us in our room upon arrival was such a great treat! We can’t say enough positives about our experience. Thank you for making a stressful time very relaxing for us.

Danielle R

17:37 07 Mar 21

Union Bank Inn has been an absolute oasis in the city for us. The service is impeccable, within a lovely environment. We will be back

Amber H.

23:49 26 Feb 21

Had a lovely stay here at the end of our vacation. Decided to treat ourselves to the Presidential Suite but decided to change suites when we realized the Gilverny Suite had the larger soaker tub. The conceirge, Andrew, was more than accomadating. Dinner and breakfast at the Madison Grill was delicious and our waiter Soliman was fantastic.The only complaint we had was the fact that we couldn't get the room temperature lower than 22 degrees and we are the type ofpeople that like to sleep with the window open in the middle of winter ❄️Will definitely be back!

Joald L.

16:46 22 Feb 21

My girlfriend booked a night for us and I was extremely impressed with my stay. Our room was so nice, the mini fridge had 2 platters of cheese, grapes and crackers along with wine.The fireplace was a nice touch to set the mood for the evening.The following morning we went downstairs and had an amazing hot breakfast. We were the last one down there for breakfast and we were so grateful that the kitchen was willing to accommodate us.At some point during the meal, our server dimmed the lights down and that gesture was so appreciated.If you want to stay somewhere were you will feel taken care of, don't hesitate to book a stay at this hotel.From the front-desk staff to staff taking care of the rooms, we were greeted with warm smiles and friendly attitude. We'll be back to stay again for sure!

Lorraine B.

21:00 14 Feb 21

Carmen B.

18:58 14 Feb 21

It is mine and my partners 8 year anniversary, so we decided to stay at this hotel. We purchased the Valentine’s Day special. Including a la carte breakfast & cheese and wine delivered to the room. The cheese and wine was mediocre. It was about 2 oz of wine. And the a la carte... well it was just disappointing. A muffin, a yogurt and a granola bar.....The duvet feels like a curtain. There was pee on the toilet. The bathtub is tiny.This was not great. However the staff were lovely!I’m not saying don’t stay here, it’s a pretty nice hotel and there were no huge issues. But they are a bit deceiving with things they think are bonuses.Also, Union Bank Inn... get new duvets. That was the worst!

Daniel P.

00:44 14 Feb 21

Our room was quiet, clean and very spacious. The customer service was great.

Chris A.

00:46 21 Jan 21

Great spot to stay

Nick G.

03:01 30 Dec 20

Very nice rooms and exceptional customer service! We can't wait to come stay again once the restaurant is open!!!

Jungeun L.

01:38 20 Dec 20

Very good and excellent services.Very cozy and comfortable accommodation.

Kat A.

21:30 13 Dec 20

Love the atmosphere, service and breakfast here.

C M.

17:29 26 Nov 20

This place is absolutely beautiful! The staff were so friendly and helpful especially Azza. The rooms were large and beautifully decorated with a fireplace and the bed was extra comfy. The restaurant is lovely and has a wonderful ambience. My husband and I really enjoyed the six-course meal and the wine pairing. Everything was delicious and well-presented. We will be back and would recommend this Boutique Hotel as an absolute must for anyone who wants to be downtown in Edmonton.

John R.

23:47 22 Nov 20

My wife and I went for an anniversary get away. Excellent customer service beautiful rooms. Even with the covid restrictions it was an oasis.

Sean K.

19:36 16 Nov 20

My wife, & I stayed there for one night on my 50th Birthday last night. We were booked In the older side facing downtown Jasper Ave, they upgraded us to the contemporary king size suite. This suite is so amazing. The ensuite bathroom is unbelievable. Will definitely be back.

Vicky V.

00:13 12 Nov 20

James S.

17:10 06 Nov 20

Hotel itself is great. The rooms are very cozy and you get wine and cheese when you arrive. The breakfast is amazing and included. The one thing I did notice were the front desk staff, who were friendly, but some not wearing masks. I am not sure what the policy is in Edmonton, but it seemed very strange to me that not all staff were in masks. Other than that, a great experience and we will definitely be back.

Mitchell S.

04:26 25 Oct 20

Ruby C.

17:12 03 Oct 20

Dreena

19:00 09 Sep 20

Erika L

03:03 26 Aug 20

We got married at the Union Bank Inn on August 22, 2020. I cannot say enough amazing things about our experience with them! We planned everything within a few months as we had to downsize and rebook our wedding due to COVID. Our event coordinator, Graham, was an absolute pleasure to work with! He was so accommodating and took everything we said into consideration! They planned such an amazing day for us! The set up of the room was STUNNING! They made the whole day flow so smoothly and the food was DELICIOUS! We got so many compliments from our guests about how much they loved our wedding! And we had an amazing time too! Not to mention there were some great places within walking distance for photos which was great! We also spent the night in the hotel, which was absolutely gorgeous and very clean. The breakfast in the morning was so delicious! I would highly recommend the Union Bank Inn as a wedding venue, just so beautiful and amazing staff, couldn’t have asked for a more perfect wedding!

Yana K.

17:41 25 Aug 20

Great food for room service

Chad D.

16:23 23 Aug 20

We stayed on the Heritage side of the hotel. The room was a bit disparate from the advertised photos, but I'm confident much of this has to do with the extra strains placed on staff because of COVID. Two advertised items were also missing from our deluxe room: a mini-fridge and bathrobes. The room's are a tad dated, which is to be expected, especially on the heritage side, but the bed is comfortable, albeit with sheets that were a little rough. I've been in buildings equally as old in downtown Edmonton, and they haven't been nearly as well kept as the Union Bank Inn.To justify the 5-star rating, I've taken into account the exceptional hospitality of both receptionists I dealt with. Each staff member I greeted performed with decorum and was pleasant in their interactions with me. The wine and cheese in the room is a welcome touch and the breakfast at Madison's Grill is a great way to start a morning. The central location is ideal as is the overall cleanliness and appearance of the building. I had no issues thinking that things were not sanitized. Our room was also discounted as part of a promotion.Overall, this is a lovely place to stay in downtown Edmonton, and it is worth the experience.

Mirinda H.

23:30 26 Jul 20

Four stars.Upon arrival we were not sure where to park or what the ramifications of parking were. The hotel charged us$60.00 to park for two nights...No one helped us bring in our luggage as we navigated a barrage of transient individuals.Overall the service was good. Food was mediocre. First night the meal was spot on. Steak was cooked to perfection. Second night the chicken was over cooked and the braised ribs were lacking...Room was clean. Social distancing minimums were apparent yet we didn't feel comfortable settling in until we had thoroughly sanitized the room.The bath tub wasn't as clean looking as we had hoped. But they sure did have fuzzy soft housecoats.We would stay here again but venture out for meals and find our own parking.

Joel H.

23:37 12 Jul 20

Great place to stay with lots of character and friendly staff.

Christine W.

20:12 11 Jul 20

Wow ! This hotel ticks all the boxes . The absolute best of our vacation. Definitely coming back ❤️

Shawn D.

14:11 02 Jul 20

Excellent experience. Great room and really good service and attention from staff. Very quiet and comfortable. Restaurant was very good and is now my Edmonton favorite.

DavidKelsey W.

02:35 01 Jul 20

Dale S.

18:05 29 Jun 20

P K.

16:47 21 Jun 20

It was nice to be back in a lovely Heritage room and dinner at Madisons was delicious!

Gurjeet S.

04:43 11 Jun 20

Carlyn F.

10:49 08 Apr 20

Stay away from this hotel. We had to be moved because our room only has one curtain. Both rooms smelled of feet the carpets were not clean. The hallways were quite dirty and run down. The manager is incredibly rude. When we left they accused us of smoking because they found ash on a filthy alley windowsill, so they charged my card an extra 339.00 I'm sti in dispute. Do yourself a favour and stay away this place is a, dump and a scam.

D P.

15:17 12 Mar 20

Lovely

Dave F.

03:24 11 Mar 20

Parking was bad. The vent blew air on me the all night. Sign on wall said not to touch fan. Room service was good.

James P.

19:15 10 Mar 20

Great boutique hotel. Friendly staff, great free breakfast for hotel guests, wine and cheese delivered to room every night, great rooms and a very decent rate.

MandM G.

10:45 09 Mar 20

Rylan O.

03:05 07 Mar 20

Scott S.

18:38 05 Mar 20

Nice rooms restaurant fan in room bit loud.

Edralin S.

02:25 01 Mar 20

brittany N.

18:28 29 Feb 20

Mark C.

16:28 28 Feb 20

Terry R.

02:01 22 Feb 20

An enjoyable stay with this boutique hotel, complementary wine with cheese and fruit in room upon arrival was a welcome touch. Courteous professional service from desk clerks and restaurant wait staff. Full meal service breakfast menu included, also a pleasant surprise. Finding their assigned parking access off the alley requires a trip around the block to find it. Heritage premium room had a cozy fireplace with antique furniture.

Matthew K.

20:27 17 Feb 20

Have stayed there many times. Last stay was in 508. Not their best room. View is bad, shower had very little volume, fan is loud, closet door was wonky. Staff is fantastic, restaurant is very good. Will be back, just not in 508.

Erick M.

03:52 15 Feb 20

Crisalina ann A.

01:27 12 Feb 20

K R.

16:04 04 Feb 20

We stayed here for our 10 year wedding anniversary and it was amazing. From the moment we walked in to the time we left we couldnt of asked for a better romantic getaway then the one we had. They upgraded our room free of charge and allowed us to check in early. The woman at the front desk was incredible kind and helpful. The complimentary wine and cheese was lovely and they added chocolate covered cherries which were delicious. The bed was very comfortable and we had a restful sleep in the gorgeous, clean, beautifully decorated room (We stayed in the heritage wing). The breakfast the next morning was delicious and the service was top notch. We will definitely be back and will recommend this place to whoever is looking for a romantic getaway in the city. I'd give them 10 stars if I could. Thank you for a memorable anniversary!

Alyshia A

13:41 03 Feb 20

I was really impressed with my first stay here - it was quiet, incredibly clean and the staff were amazing - very friendly and professional. Will definitely be staying here again in the future.

George A.

04:52 03 Feb 20

Good food great service. Booked a private dining room , great for board meetings

Garry W.

07:37 31 Jan 20

Location location,value great breakfast included,

Dirk J.

02:06 28 Jan 20

Pete S.

18:53 27 Jan 20

By far tye best hotel i have ever stayed in. The staff was very polite and proffesional and always willing to help. It was a clean and by far the most well set up place i have ever stayed. I would reccomend tgis place to any one. The price was also so reasonable.

Alex W.

04:34 22 Jan 20

Our go to for short work trips! Love the care and attention to detail of each room and the fireplace is a plus not to mention the jetted bathtubs! The rooms are super cozy and don't have a single bad thing to say! Best part is coming back to the room after a long work day and seeing the glass of wine, crackers, cheese and grapes ready for you all complimentary! Also, don't miss the breakfast it's amazing!

M C.

22:03 19 Jan 20

Union bank inn went beyond my expectations. I decided for my birthday to have a night away, and it could not have been better. It started from the fact that every message I sent was responded to quickly. Then when I checked in I recieved not only the complimentary wine and cheese but a surprise birthday card and chocolate covered cherries with a personal message. I ordered some wine and the gentleman who brought it was kind and had some great suggestions for dinner. Next when I got home from dinner I really wanted a a hot chocolate, and even though the restaurant was closed (unknown to me) they made me one. Then they allowed me to have a late checkout. And if that was not enough the next day I had a lovely breakfast. To top it off the room was cozy and elegant, the bathrobe luxurious and the staff was amazing. The union bank inn went well beyond what I hoped for, and made me feel truly special. I would recommend this true gem to anyone. Thankyou to everyone, and while this was my first visit it will definitely not be my last.

Klaus D.

00:57 03 Jan 20

Unbelievable service. Very friendly staff.

Don K.

08:34 23 Dec 19

Sketchy area of town. DO NOT go out after dark

Crystal S.

19:05 22 Dec 19

We came for a one night stay for our anniversary. The room was spacious, clean and they have wine and cheese waiting for you. Small added touches are lovely. Bed very comfy.We are at the restaurant for supper. We had the hen and seafood pasta. Both were delicious. Cute place. We had breakfast there as well. Salmon eggs Benny exceeded my standards. All the people we talked to were great. They helped us find parking too. Very busy downtown due to Christmas parties. Would stay here again.

Jared F.

04:09 19 Dec 19

If you get the chance to stay in this quaint hotel make sure that you book a room on the heritage side. We were blown away with how beautiful the room was, how comfortable the bed was and how wonderful the staff were. The person working the front desk welcomed us and took his time on instructing us on some of the fundamentals of this hotel. He also made a wonderful suggest for breakfast the following morning. Thank you for being one of a kind and making our stay perfect.

Michael B.

22:32 13 Dec 19

Nice rooms!

Lisa M.

00:23 12 Dec 19

Yvan M.

21:56 05 Dec 19

Te facture 250$ de frais pour smoking policy bien sure 4h apres ton depart. Et surtout que moi et ma. Femme sommes. Non fumeur.... Hotel. 2 etoiles sans plus... Odeur dans la chambre... Dejeuner et diner tres ordinaire et hors. De. Prix...

cloture M.

21:50 05 Dec 19

Soyez prudent ce sont des voleurs ils vous chargent 250$ de frais pour avoir fumer dans la chambre le seul problème es que nous sommes non fumeur chambre sale et puante. Déjeuner hors de prix pour rien dans l'assiette... Douche minuscule avec pomme fe douche au nombril.... Dans le fond du petage de broue hotel 2 etoiles pas plus

Shane A.

04:23 27 Nov 19

The room, staff, restaurant, and ambiance are all really nice, but downtown Edmonton is getting a little rough for the average person who is coming back to the hotel in the evening. Not to scare anyone away, but it is a little daunting at times when they are yelling at each other or at you and bothering you to give them stuff or buy drugs

O'Neil

17:16 10 Nov 19

Room was cosy and warm. Had a elegant feel to it and fireplace was a nice touch to give the room a warmth. Bed was a little soft but still nice. Shower was good with lots of warm water. Bathroom was actually very spacious. Staff is friendly and helpful. Free breakfast included in the main floor restaurant. Had the eggs Benedict and were very yummy. Would stay again. Price for room was fair. Had the queen sized bed.

Bex P.

23:22 14 Oct 19

Serge S.

18:49 08 Oct 19

Beth R.

01:08 05 Oct 19

Ray F.

01:22 30 Sep 19

Excellent

Vikesh G.

04:24 23 Sep 19

Rossopher R.

15:04 09 Sep 19

Katie C.

00:04 08 Sep 19

Jeff

23:46 04 Sep 19

Corbin Fadi T.

16:24 02 Sep 19

I recommend Union Bank Inn, Edmonton, Alberta - CanadaFabulous service .Outstanding .

Nerida H.

04:16 01 Sep 19

My fav hotel ever

Don C.

04:56 30 Aug 19

Greg C.

11:32 26 Aug 19

Excellent.

Troy V.

00:47 24 Aug 19

Carol D.

04:13 20 Aug 19

A little gem in downtown Edmonton, convenient to major attractions. The breakfast was excellent, as were the staff. The Heritage rooms have unique character and details, the contemporary wing is modern and stylish. Would definitely recommend.

Sherill C.

22:21 17 Aug 19

Hassan I.

21:35 16 Aug 19

Sam H.

04:08 16 Aug 19

Clean hotelFriendly staffVery good location

Grady Z.

05:52 11 Aug 19

Chrystal T.

23:24 09 Aug 19

Fantastic stay unique hotel and supreme breakfast!

Christine H.

06:02 08 Aug 19

I unfortunately had the displeasure of speaking to someone at the Union Bank Inn and experienced the rudest hospitality industry worker I've ever dealt with. I work in the event industry and deal with many hospitality professionals and have never had an experience like this. Atleast at other hotels if they are clueless and can't figure out how to help you, they try and be polite about it.I had booked a room here and had to cancel it and then found out a family member had secretly covered the room cost as a surprise, so I wanted to speak with the hotel on rebooking and making this unique situation work. When I spoke to the Inn about making this work so we could still have the experience, the woman I spoke to talked down to me like I was a child, used industry jargon, literally laughed AT me for trying to clarify my predicament, interrupted me when I tried to speak, and flat out refused to work with me on solving the issue. After 5 minutes on the phone with this woman I had completely changed my mind about giving the Union Bank Inn any money and will not ever stay here nor support it in any capacity.I cannot believe this hotel has people like this working in a customer service capacity; I was not valued whatsoever as a guest and have never been made to feel like I was so bothersome. Perhaps the employees who work during the day are more polite but this person has ruined this hotel for me, a hotel I had always looked forward staying at.Please don't support a business with such horrible customer service practices and stay in another lovely establishment available in the downtown core of Edmonton.

Russell van der V.

00:51 08 Aug 19

It's hard to put into words itself! You step through the door to most of the four & five star hotels, and your great by friendly staff! At Union Bank Inn, nothing! Hardly anyone there except the clerk sitting behind the counter, playing with his cellphone!

Philip S.

12:59 07 Aug 19

Fantastic hotel in a close location to many Edmonton attractions and good food options. The included breakfast was absolutely top notch and the rooms were clean and quite large. The bed/pillows were great and the bathrooms were similarly excellent. The only slight downside is the park next to the hotel has less than optimal clientele so be aware of your surroundings. We were never bothered by anyone.

Sunshine F.

09:25 02 Aug 19

Stuffy hotel with the front door entrance wierdly on the side of building

Robert L.

17:41 30 Jul 19

AWESOME place super friendly and went above and beyond. Rooms were amazing

Eduardo R.

21:00 23 Jul 19

Mary S.

21:32 17 Jul 19

Excellent service

Jo-lene C.

01:13 17 Jul 19

Lindsey L.

20:45 15 Jul 19

Wonderful hotel by the river and walking distance to many attractions! My husband and I stayed here and the room was amazing, the room service and restaurant were amazing. The staff all around was amazing. Thank you!

Nate D.

05:12 13 Jul 19

Beautiful hotel with a rich history

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Yelp Rating

4.5

Based on 16 reviews

Union Bank Inn

4.5

Gary K.

12:07 26 Dec 20

We stayed at the Union Bank Inn over Christmas. Prior to arriving we were not told about the $25 per night charge for parking, whether you were outside or...

Bruce B.

18:36 25 Jun 20

They won't refund me a visit that I booked before the Covid shutdown.I can't get there legally, they can't provide the amenities that were advertised at...

Amy A.

12:53 19 Aug 18

My husband and I recently stayed at the hotel for our anniversary. The room was clean and well kept. We were very satisfied. We were not impressed however...

Anna T.

21:48 24 Jan 18

Charming hotel. The rooms are charming and cozy. I loved the fireplace. The bathroom was spacious and clean, very nice tub. Breakfast was delicious and the...

Nicole W.

23:10 24 Sep 15

This is one of my favourite places in Edmonton to eat! The food is awesome!!! We even had it as a dinner club with work as a payoff as its so...

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Reservations: 780.401.2222
madisons@unionbankinn.com

BREAKFAST
Monday-Friday 7-10am
Saturday-Sunday 8-11am

DINNER
Sunday-Thursday – 5 to 9pm
Friday-Saturday – 5 to 10pm

Hours subject to change without notice.

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